PetCure Oncology at Southeast Veterinary Oncology Internal Medicine
Location: Orange Park, Florida
Type: Full Time
DVM or equivalent
Supervising Veterinarian at PetCure - Southeast Veterinary Oncology Internal Medicine, Orange Park, Florida
Why work for us at PetCure? • Opportunity to work with oncology specialists in a challenging and rewarding work environment. • Work with a skilled and compassionate team. • Monday through Thursday schedule and some Fridays. • No weekends, no overnights, and no on call. • Competitive compensation and benefits package.
Summary of Position: The primary role of the veterinarian is to oversee all clinical care within the department, act as PetCure Oncology's lead Veterinarian within the practice, however, this is in collaboration and at the direction of the PetCure Radiation Oncology and Medical Oncology specialists. The onsite Veterinarian is also responsible for managing and developing the team. The team consists of a Radiation Therapist, Veterinary Technician, and a Clinical Care Liaison.
Key Accountabilities: • Clinical Care • Team Leadership and Development • Vet to Vet Outreach • Data Integrity • Client Experience • Operational Efficiency
Clinical Care: • Providing the highest level of care and service to pet families and referring veterinarians. • Oversight of all consults, treatment plans, treatments, and follow-up care for on-site patients. • Providing clinical support and coordinating care with all members of the referring DVM community, including both internal and external clinicians. • Overseeing anesthesia and understanding of proper protocols. • Strict adherence to the clinical protocols established by the SAB as well as company-wide quality assurance standards. • A commitment to furthering the science of veterinary radiation therapy through data, research, treatment, and collaboration. • Promotion of PetCure Oncology ideals and principles, which emphasize clinical research, exceptional service, a commitment to transparency, and industry-leading cancer care.
Team Leadership and Development: • Keen understanding of how important talent is to brand development – people are our most important asset • Strong commitment to training, delegation, and empowerment • Superb communicators both up and down in the organization • Create an atmosphere of energy, optimism, selflessness, and teamwork • Measure and improve employee satisfaction • Willingness to take on additional tasks to help other members of the team that may be running behind schedule.
Vet 2 Vet Outreach: • Believe in and personify the PetCure brand • In conjunction with the assigned Radiation Oncologist, work to develop deep relationships with the referring veterinarian community through the Vet 2 Vet Outreach and Affiliate Program
Data Integrity: • A high degree of technical capability and understanding of all our technical systems inside and out, including SalesForce.com, and clinical programs • Ensure the highest accuracy of system data consistent with brand standard • Commitment to research initiatives and supporting data • Utilize technology to streamline client experience process Client Experience • Communication with clients is clear and heartfelt and delivered with compassion • DVM holds a standard to provide the best experience for the pets and the pet owners and holds the team accountable to do the same. • Engagement scores through our Cal Pro survey system should be at 90-95% for Net Promoter Score (NPS) • Consistently providing timely follow-up and responsiveness to clients Operational Efficiency • Ability to adjust in a fast-paced environment, multi-task and work within tight deadlines • Complex problem solving: identifies problem and reviews information to develop and evaluate options and implement solutions • Other duties and special projects as assigned.
Work Experience & Education: Doctor of Veterinary Medicine or equivalent Licensed Veterinarian to the local State or ability to become licensed 3-5 years of prior working experience as a GP or Hospitalist
Skills & Knowledge Required: • Prior experience with anesthesia protocols • Prior experience in working with oncology patients or animals with a progressive disease is a plus • Prior experience in a veterinary environment where you had to react quickly and make clinical decisions in a quick but thoughtful manner • Exceptional relationship skills and the ability to build trust amongst all audiences. • Exceptional communication, written and oral • High level of customer service execution • Tech-savvy (SalesForce.com, Smartsheets, Microsoft Office, Windows, spreadsheets, email) and easily able to pick up on new technology • Ability to work within tight deadlines • Prior experience in hiring and developing talent