Advanced Veterinary Care is looking for a Veterinary Client Service Manager!
Love of people and exceptional communication skills are essential to success. Must be reliable, detail oriented, and comfortable in a fast-paced, variable environment. Requires the ability to assimilate changes while constantly learning. Candidate must have:
Prior Veterinary experience required
3+ Years of management experience
Flexible availability that may include days, nights, weekends, and holidays
Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
Highly organized and above-average attention to detail
Resourceful and collaborative problem resolution skills
Strong and respectful written and verbal communication skills
Responsibilities include, but are not limited to:
Maintaining quality service by establishing and enforcing hospital standards
Maintain and develop proven process' to implement within the team
Act as a liaison between the CSR team, and the medical/support team
Schedule specialty client appointments. Assist coordination of transfers and consults for referral patients and scheduling admit and follow-up appointments
Maintain excellent rapport with a specialty department doctors and support staff
Assist with requests from referring veterinarians
Assist in inter-hospital communication training and coaching.
We invest in our employee’s happiness and wellbeing! We offer an incredible benefits package that includes paid parental leave, heath, dental, vision, & life insurance, matching 401(k), PTO, generous pet care benefits, and much more! Visit our website for more information about our practice: https://avcslc.net/.