Novak Animal Care Center is seeking a Hospital Manager to join our team!
Novak Animal Care Center provides complete medical and surgical care, ultrasound, laser surgery, acupuncture therapy, after hour on-call emergency care, boarding and grooming for Lake Havasu City and the surrounding River Cities. We practice high quality medicine and surgery with a team approach. Our hospital is a fully equipped, AAHA-certified practice with a well-trained support staff to provide a high level of standard of care. We have a wonderful clientele and emphasis is placed on creating and maintaining a strong client/patient/veterinarian bond. Educating clients is a very important part of our practice philosophy so they become part of the team in making the most appropriate decision for the health of their family member.
Beautifully remodeled building with large open lobby, retail center, 6 exam rooms, treatment area, surgery suite, boarding (K9 indoor kennels and feline condos), and grooming
Only AAHA-certified clinic in Lake Havasu City
In-house laboratory capabilities available with CBC/chemistry analyzer and option for IDEXX lab referrals when needed
Radiography and ultrasound available
Isoflurane anesthesia and laser surgery used in all of our surgical procedures as a standard
Tonometry available for checking eye pressure
Fully-stocked pharmacy including emergency medications and supplements
A wide range of prescription diets including Hills Prescription, Royal Canine, Iams and Purina in our retail center
Digital dental x-ray
Ultra-sonic dental equipment
Acupuncture therapy and holistic medicine
Preventative care focused
Pain management protocols
Allergy consultation and treatment
Comprehensive geriatric work-ups
Puppy and kitten vaccine plans
Lake Havasu City
Lake Havasu City, Arizona is located in Mohave County in western Arizona. One of the most popular recreational lakes along the Colorado River, Lake Havasu is known for being the ?Personal Watercraft Capital of the World? and is home to the famous London Bridge. ?Havasu? means ?Land of the Blue Green Water,? and it does, indeed, make a cool and sparkling contrast to the surrounding desert and stark mountains. Lake Havasu has become an outdoor playground for residents and tourists year round, who flock to the area to enjoy the cool waters and scenery. Water activities include swimming, boating, water skiing and fishing.
Located within driving distance from major cities, Las Vegas is 160 miles to the north, greater Los Angeles is 310 miles to the west, and Phoenix is 200 miles to the southeast. Lake Havasu City features many amenities to serve our tourist community, including golf, tennis, movie theaters, restaurants and year round events. Small town charm coupled with warm year round temperatures and the amazing beauty of the lake and surrounding desert make Lake Havasu City a great place to call home.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor's degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a veterinary hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred: Avimark).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.