We are a small animal veterinary clinic located near Springfield, MO seeking a motivated, experienced, and qualified office manager that can also field part of the duties of a receptionist at times. We are new veterinarians taking over an established, fast-paced general practice with a young, but capable, team. To compliment this, we would like to have an experienced person on board to help maintain office flow, staff productivity, and inventory, among other things. This will help us, as new veterinarians, focus on our patients and ensure they are receiving the highest quality of care available.
Strong organizational skills
Basic knowledge of veterinary clinic regulations
Basic knowledge of OTC veterinary products
Ability to apply the specialized principles of veterinary office management in directing the daily operation of this practice and freeing up the veterinarians to carry out their profession
Demonstrate initiative and self motivation to follow through on all responsibilities in a timely manner
Strong communication, leadership, and motivation skills. Ability to guide and assist a group of individuals including solving problems dealing with staff conflict to personnel issues and performance
Strong client service skills
Knowledge of computers and relevant software applications
Hourly wage/salary is negotiable based on experience and skill level. The more you can do to free up our time to focus on practicing medicine, the more you will be rewarded! In addition, after one year of employment we will implement a revenue driven incentive program to your bonus. Furthermore, possible benefits can be negotiated, based on overall performance, after two years of employment (health, 401k matching). We know the value a qualified manager can bring to a private practice, especially so with a young team.
Effectively use all resources available to provide the best possible patient care to animals treated or handled by the hospital and ensure client satisfaction
Receive incoming calls, screen those that are handled by other health care members, and take care of routine phone calls such as telephone shoppers, product inquiries, and general sub-professional advice concerning treatment and care of animals
Receive, manage, and order inventory including the pharmacy, OTC products, food, and pet supplies. Negotiate the best prices for these supplies.
Manage employees and ensure daily duties are being accomplished while maintaining high quality care to our patients and clients
Be the first line of defense for intra-office disputes
Ensure required veterinary correspondence, licenses, and other regulatory requirements are properly maintained
Aid with the daily closing and balancing activities (ie end of day reports, daily back-up) and offer advice when deemed appropriate
Maintain electronic client/patient files and ensure data is entered correctly and in a timely manner. Aid with reminder lists, invoicing, newsletters, and correspondence.
This is a small animal veterinary clinic with a boarding/grooming facility in Bolivar, MO that serves 4000-5000 clients annually. It is a fast-paced, 2 doctor practice with new owners that are extremely motivated but have limited experience in management of a practice.